AI Agents
Intelligent sales assistants that handle customer conversations on WhatsApp 24/7, recommend products, and process orders automatically.
What is an AI Agent?
An AI Agent is a conversational assistant powered by large language models (LLMs). Each agent is connected to a WhatsApp phone number and linked to a store. When customers message your WhatsApp number, the agent responds automatically.
How It Works
- 1.Customer sends a message to your WhatsApp Business number
- 2.The AI agent receives and understands the message
- 3.Agent searches your catalog, knowledge base, and conversation history
- 4.Agent responds with helpful information or product recommendations
- 5.Agent can guide customers through checkout when ready to buy
Key Capabilities
Natural Conversations
Understands context, remembers conversation history, and responds naturally like a human sales associate.
Product Recommendations
Searches your catalog semantically to find relevant products based on customer needs, not just keywords.
Multi-Language Support
Automatically detects the customer's language and responds in the same language.
Voice Messages
Understands voice messages (speech-to-text) and can respond with voice messages (text-to-speech).
Image Understanding
Analyzes images customers send to understand what they're looking for.
Knowledge Base
Answers FAQs using your knowledge base articles about shipping, returns, store policies, etc.
Agents and Stores
Each agent is linked to exactly one store at a time. The agent uses that store's catalog, settings, and knowledge base.
Relationship Model
Example: A retail store could have two agents—one for English customers and one for Spanish customers—each with its own WhatsApp number, both linked to the same store catalog.